News

Accessible communication options

02 December 2025

02 December 2025

If you ever struggle to read letters about your pension, Capita can change the way they communicate with you.

For example, the team can:

  • use larger font for those who struggle with small text
  • print on coloured paper for dyslexic members
  • issue communications in braille for visually impaired members

You can also give someone else the authority to manage your pension on your behalf, and the team will communicate directly with them.

Here to support you
Please get in touch with Capita if there's anything they can do to better support your needs. 

Call 0800 093 0176
Monday to Friday, 9am to 5pm (not bank holidays)

Or send a secure message by signing in to your pension account.

Back
Close