A cookie is a tiny text file that a website can store on your machine and can read on subsequent visits. This allows that website to identify you and for example, remember to log you in the next time you visit.

This website may use cookies and similar technologies to remember any preferences which you may have set on the site set or to track your progress through the site so we can make improvements to the service we offer you. Cookies may be required to allow you to access and participate in certain areas of the website.

There are different types of cookies used for different purposes. The cookies we use are listed below under the four cookie categories proposed by the International Chamber of Commerce:

  • Strictly necessary cookies - these are cookies that are directly required to fulfil an action requested by you, such as logging in.
  • Performance cookies - these are cookies used to improve a website, for example for analytics that let companies see how their site is used and where to make improvements.
  • Functionality cookies - these are cookies that are needed for a specific piece of functionality, often because of something you’re doing as a user but aren’t directly requested by you. For example, to stop you from being repeatedly offered a service that you have previously said no to.
  • Targeting cookies - these cookies can be quite intrusive as they track a user’s browsing behaviour from website to website, often to be used for targeted advertising. Capita does not set any targeting cookies; however, they may be used on our website by third parties.

We use these cookies:

Type of Cookie Name Description Expiry More information
Strictly necessary
LPVID
This is a visitor identifier used by our webchat system. It allows you to resume a suspended or interrupted chat session. This cookie is persistent.    
Strictly necessary lpLastVisit-#
Used by our webchat platform to store the timestamp of the users last visit    
Strictly necessary LPSID-33369538
This is a session variable used by LivePerson, our webchat system.    
Performance _gid This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews. 1 day Google’s privacy policy
Performance _ga This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 2 years
Performance _gat This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. 1 minute
Performance _gat_globalTracker Set by Google Analytics to store uniquely identifiable id for each visitor 1 minute
Functionality _gat_clientTracker Google Universal Analytics technical cookie used to throttle request rate 1 minute
Functionality ___utmvc This cookie enables the function of Google Analytics. 30 seconds

Third party cookies

These cookies are set through our site by trusted external sources. They do not directly store personal information but are based on uniquely identifying your browser and internet device. They can also provide additional functionality to our website.

A list of the third-party cookies set by this site and what they do is below:

Name Domain Description Expiry More information
1P_JAR, CONSENT, NID .google.com Set by Google. This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates. Various Google policies

You can control these cookies by following the guidance below.

More information about cookies

This site uses a cookie preference centre that allows you to choose the cookies that can be stored on your machine. You will have encountered this when you first visited the website. By clicking on the ‘Cookie Settings’ tab at the bottom left of the screen and then ‘Select Cookies’ you can update your preferences at any time.

To learn more about cookies, including how to manage them and how they affect your online activities, please visit www.aboutcookies.org or www.allaboutcookies.org. You can also learn how to control cookies on different browsers at and how to delete cookies at www.aboutcookies.org/how-to-manage-and-delete-cookies.

To opt out of being tracked by Google Analytics across all websites, you can visit tools.google.com/dlpage/gaoptout. New technologies such as Mozilla's Do Not Track (support.mozilla.org/en-US/kb/how-do-i-turn-do-not-track-feature) allow you to tell websites not to track you.

It is noted however that blocking cookies may, on occasion, reduce the functionality of a website or prevent access, depending on the browser options which are selected.

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